CalioContact
One address for everything: questions about the product, about an invoice, about privacy, and outages.
We read along on business days, Mon–Fri 9:00–17:00 (Europe/Amsterdam). Write in Dutch, English, German or French.
When you get an answer
We commit to a first substantive reply within the time that comes with your plan, counted in business hours. A message arriving outside those hours starts counting on the next business day.
- Business: within 4 business hours (priority support).
- Pro and Team: within 1 business day.
- Free: no committed response time; we help where we can.
That is a commitment to respond, not to resolve. How long a fix takes depends on the problem, and sometimes on a third party such as Google or Microsoft. The full arrangement is in clause 6 of the terms.
How to help us help you faster
If you have an account, use the Help button in the app. It fills in your organisation and plan, so we can place your question straight away instead of asking who you are first.
If something goes wrong during a booking, mention the time and the link to the booking page. If it concerns a calendar connection, mention whether it is Google or Microsoft.
Privacy and processing
Questions about data, access or deletion go to the same address. What we record and who we share it with is in the privacy policy; the arrangements for processing on your behalf are in the data processing agreement, which applies to every plan.
For IT administrators
Does Calio need approval from your IT department before the Microsoft connection can be switched on? The page on Microsoft approval sets out exactly which permissions we ask for and why.
Who we are
Where Calio runs, how long it has existed and what we hold ourselves to is on about Calio.